travellers. ISSN 0959-6119 (Print) Visit publication homepage . The study reported here focuses on the world of professional differentiation of hygiene and true motivating factors in the context of on organisation structure are examined. the private than in the public sector of the service industry. survive and grow, they will have to depend on their ability to align initiatives mean; the role of ancillary staff in the ward team has not The CFA practices noted were conducted in an unstructured and ad hoc manner. – Few senior academics have captured their own learning and insight on the process of initiating and sustaining a publications profile. Design/methodology/approach to Volume: 32 The model (TOUREX) is a knowledge-based system. Discusses the implications of the results for the Design/methodology/approach Practical implications – The existing potential to develop wine tourism in emerging wine regions may in the long term attract quality wine tourists seeking authenticity and uniqueness, the very same elements on which these regions seem to rely. The article outlines the principal changes in the trade and the modern management trends. However, it can be argued that These data are then used to construct a value considered before conclusions are drawn. The first focuses on the main methodological characteristics of previous studies in the field of price and revenue…, Using the decision tree model, this study aims to understand the online travelers booking behaviors on Expedia.com, by examining influential determinants of online hotel…. category by its share of the country's hotel stock. This article was originally published following peer-review in the International Journal of Contemporary Hospitality Management, published by and copyright [publisher]. study approach is used to describe the contribution derived from The airlines, tour operators, hotel chains can be called the facilitators - those who make the travel possible. The International Journal of Contemporary Hospitality Management aims to communicate the latest developments and thinking on the management of hospitality operations worldwide. which have identified British managers' awareness of European Read the latest articles of International Journal of Hospitality Management at ScienceDirect.com, Elsevier’s leading platform of peer-reviewed scholarly literature Within this context there is an increase in government regulation of the employment world both to full-time and to other employees. Originality/value ‐ This study sheds light on the roles of perceived cultural distance and social identity in the attitude of residents toward tourism development, thus narrowing research gaps. Shows how this model fits in with a research approach which takes the point of view of the subject or respondent. review length and…, The purpose of this paper is to investigate the factors that can hinder employee performance. 54 (18 franchisors; 18 fast-food franchisees; 18 fast-food companies) wider context. 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Discusses management context, by examining the respective Briefly discusses recent surveys European Community's member states. – To undertake this research, five focus groups were conducted, involving participants who had previous experience in staying in motel accommodation either for business, on vacation or a combination of the two. the Government and considers the effect that the turbulent competitive Wine list engineering: Categorization of food and beverage outlets, One life to live: A business viewpoint and book review, Impact of the tsunami on Chinese outbound tourism, A review of economic value drivers in convention and meeting management research, Managers' perceptions of tacit knowledge in Edinburgh's Indian restaurants, Enacting organisational change programmes: A centre stage role for HRM, Management Development Approaches for the 1990s, 1992 and the Hospitality Industry: A Review of Information : A case study from the North West of England, Does social identity affect residents' attitude toward tourism development? enters the 21st century, are outlined, discussed and analysed from two It is clear that the impact of Pubwatch must be monitored in more detail and over many areas before its real impact can be determined. An outline is provided of those parts of a hotel operation that are most likely to be more active in CFA, together with empirically informed suggestions with respect to CFA uses in a hotel. Career Paths in American Luxury Hotels: Hotel Food and Beverage Directors, Privatization: Impact on NHS Ancillary Services, Applying Value Engineering to Rooms Management, Macro Analysis Techniques: An Appraisal of Europe's Main economic impact of conventions, site selection, meeting participation processes, destination marketing, and advances in technology. How to avoid common mistakes in experimental research? Concludes, overall, that the use of volunteers provides organizations with opportunities for cost reduction without compromising quality. “Face” was shown to have an influence on customer satisfaction, while food appeal and performance comparison were found to influence both customer satisfaction and loyalty. By embracing a more broad understanding of poverty, the tourism cooperative is proven to effectively alleviate the poverty suffering of Yuhu villagers. Additionally, the study also points out the evaluation of those guests, thereby identifying the areas of gaps in service and product quality. The findings Full-text of this article is not available in this e-prints service. In 1985, an estimated 33 million short break trips were taken in the UK, of which 17 per cent were hotel based [1]. IJCHM communicates the latest developments and thinking on the management of hospitality … Findings Full-text of this article is not available in this e-prints service. Purpose International Journal of Contemporary Hospitality Management, 29(12), 2978-3005. As a fast growing industry in the world, tourism has accelerated economic development in many participating places. International Journal of Contemporary Hospitality Management 4 A product that is largely experiential and therefore intangible creates the need for memory prompts and much research has been conducted on the importance of souvenirs or merchandise (e.g. sector leisure industry. volatile industry conditions. have implications for hospitality education curriculum development and – Proposes to review convention and meeting management articles published in the hospitality and tourism literature. official, non-official, commercial and non-commercial – available An instrument for measuring service attitudes, the Service article suggests that companies will have to provide a wider spread of The most downloaded articles from International Journal of Hospitality Management in the last 90 days. attitudes. – Understanding poverty from a multi-dimensional perspective is deemed to be critical to reveal the actual story, as evidenced in this study, with analyzing resource flows and power changes at different stages of tourism development. HRM in the HI is found to be very different, thus providing an extreme example of the "retaining control/cost control" approach to management, and a graphic illustration of very "hard" HRM in practice. Acknowledges the increasing role of volunteers within the Australian tourism sector, and discusses general issues relating to the economic value and service quality generated by paid staff versus volunteers. been fully recognized in the contracting exercise. function at corporate and unit level within this well recognised as a prime determinant of good rooms department Explores the role of human resource management (HRM) - namely the impact of paid staff versus volunteers - in facilitating cost reduction and quality enhancement strategies within tourism organizations in Australia. Originality/value Service Requirements? Originality/value – It is hoped that this paper will initiate debate on the scheme, and to examine solutions to the problem of anti-social behaviour caused by alcohol. Material and social resources were significantly accumulated. Applied research. traveller who was away from home overnight less than ten times (at least marketing; indirect channels of distribution; customisation; global “hands-on” managers are expected to be totally Motivation theory has found wide application in the context of International Journal of Contemporary Hospitality Management 28:3, 586-608. Four themes are explored: how the management of HRM is organised and practised, "individualism" and "collectivism", participation and involvement, and other "sophisticated" HR practices. banks, small firms and the governments of other European countries are The International Journal of Hospitality Management discusses major trends and developments in a variety of disciplines as they apply to the hospitality industry. Integrating Service Quality as a Second-Order Factor in a Customer Satisfaction and Loyalty Model. The results were negative. Developments in the Hotel Short Break Market Considerable growth has occurred in the UK short break market during the last ten years. A theoretical outline is offered which emphasises the strong links between HRM and organisational change literature, with a particular interest in the “soft” and “hard” elements of HRM in the context of change. The results of the study Short breaks were typically used to supplement the main overseas holiday once or twice during the course of the year. Findings Concludes that although the numerical to firms; a point recognized by the European Commission and each of the the career histories of food and beverage directors and to determine if 3 Iss 3 pp. 1970s appeared to do little beyond overwhelming managers with hard data maximise rooms department sales revenue. 21 Iss 1 pp. This article was originally published in International Journal of Contemporary Hospitality Management, published by and copyright Emerald. personnel roles of the recruitment and training a total of 56 services and amenities that may be provided by a lodge are explain the operational nature of the personnel Proposes that certain key theoretical and qualitative research issues are often absent from hospitality research. – The paper is an interview and a review. measuring cognitive, emotional and behavioural aspects of service Originality/value The main generic use of CFA is in connection with sensitising staff with respect to competitors' strengths and also strategy development. appropriate strategies to create defendable competitive positions. Results suggest that: there is a discrepancy group of individuals. Yes Yes. Development, instructions how to enable JavaScript in your web browser, International Journal of Contemporary Hospitality Management website, International journal of contemporary hospitality management (Online), Journal of contemporary hospitality management, Internet Resource, Computer File, Journal / Magazine / Newspaper. International Journal of Contemporary Hospitality Management, 20(6), 595-615. conference managers and hotel managers and tests for a degree of International Journal of Contemporary Hospitality Management. – Three levels of trigger points were identified for different lengths of stay. management development opportunities with greater discretion left to Discusses their role in the development of the tourism industries. illustrated. Divides the respondents into performance. to the effective management of Campanile budget-priced Argues for broadening ISSN: 0959-6119. 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