Tell us a little about you and we'll connect you to a member of our customer service team. His RX has changed only slightly. Learn more. We were recently told for the second time that the frames we purchased could not be repaired due to the fact that the screw by the temple broke off. I purchased my new lens on April 16, 2019 at you Avon, st store. We ordered glasses and asked that they be shipped to another Lens Crafters out of state and we would pick them up there (kid in college). I would like a refund for the error on Lenscrafters behalf. I told him we have had troubles with this pair of glasses, yes. Brian did not give any eye contact. Make sure the information you entered matched your insurance details. Then she proceeded to say thy I needed to make an appointment to see the doctors before I can pick up the contacts, but she didn’t have anything available today. I TOLD HIM ALL OF MY FRIENDS AND COWORKERS ARE ASKING WHY I HAVEN'T GOTTEN MY NEW GLASSES AND I HAVE TOLD THEM THAT I CAN'T GET A STRAIGHT ANSWER FROM LENSCRAFTERS. On 6/9/2019, I still had not hear from her, so I called her back. LensCrafters Jobs Available. I asked for a refund on my eye exam and was informed after the improper diagnosis I would not be refunded. Or if you have any other complaint or just want FREE GLASSES! To whom it may concern, So the doctor was free and I waited. Why did you wait until the 4th appt? Still in process. Oakley & LensCrafters that I could trust with my eye sight, I had felt good about my purchase and that I purchased a good pair of quality made glasses. He said, computer lens. I'm thinking that I'll probably fall closer to the 5 days since I uploaded my script and they would not need to go "chasing" it from my doctor. As a result of the terrible service at this store, I told them to refund my money. When My frames finally came in on 2-2-19. Regina answered and was already irritated. We aren't able to order glasses for you from the lab. As ii see it Lens Crafters is nothing but a source of income for sales people that do not want to fix a problem but want to sell u more glasses Pretty sure I cannot be in 2 placed at the same time. And I'd stay away altogether, knowing what I do now. I will never again bring my daughter to this place, i would prefer to pay out of pocket instead of dealing with terrible doctors like Michael Chin, i have never had anyone rush my daughter through a eye exam. Lenscraft is one stop store for my eye check up diagnosis and to get the correct glasses. Upon reviewing my previous eye care history I discovered that the RX that had been done on 2/11/2019 was actually incorrect because the test that she performed was totally different than previous years & if I were to use the RX from 2/11/2019, I would have been able to see as the strength was WEAKER than years prior. Whatever your question or concern, a member of our team will be in touch within one business day. For an exceptional site experience, please update your browser to take full advantage of key site features. Jasmine told me that my eyeglasses were "getting their finishing touches" (hmmm, that sounds familiar), and that they would be mailed out within TWENTY-FOUR TO FORTY-EIGHT HOURS! I got them back again and I can read out of them but I cannot see my computer without looking out of my readers. Maybe I need to get a lawyer involved???????????? The total that I should have paid was $99.15. I just want my glasses right and to be able to see out of them. Lenscraft has prescription glasses to designer eyeglass frames, complete eye checkup with better quality lenses and affordable prices. North Vancouver, BC - Marine Drive location. I took them to Lenscrafters on 1/21/2019 to order the prescription lenses. Skip main navigation 40% off lenses. A technician sat won with us, and did the normal & usual procedures and picked out the frames, etc. We will have to eat the lenses, of course. Spoke to manager Andrew and explained he never apologized or even sounded concerned cause this was done on purpose!! When we went to pick them up the RX was wrong on one pair of glasses. I then said then do you have a number to corporate and he said no. I was then given another eye exam and it was found that it was the wrong rx and they replaced my glasses. and that they would in no way honor the initial conversation. They are now aware that Lenscrafters should not have charged me and should not be paid. I was deceived & lied to by the manager & store personnel and now need another exam in order to get the correct exam results & PROGRESSIVE lens. If you don't receive this email, check your junk mail folder or visit our I went to the Lens Crafters in East Cobb- Marietta Georgia and the experience has been terrible. I drove one way 60 miles to get screwed. complete your first contact lens purchase and you can reorder next time with just one click. The new prescription is worded then my present ones. I ordered a pair of progressive glasses on January 10, 2018 and it's now February 2, 2018 and still no glasses. I told the doctor that I was seeing blurry in one eye. I told them I wanted to order a new pair of glasses from the supplier I didn’t want the glasses on the shelf. I was very upset to learn we had to switch doctors yet again due to “networks” but relieved when I met Dr. Nelson. I just walked into one of your stores in Joplin Mo. When I arrived at the Buford location I was greeted by an associate. I informed her that it has been about a year since my last exam and I had Lasix surgery before my last exam and would not need an exam as my vision wouldn't change and all I want is glasses to make things just a little more clearer so she checked my chart and found I was eligible for glasses. LensCrafters is an international retailer of prescription eyewear and prescription sunglasses.Its stores usually host independent optometrists on-site or in an adjacent store. Phone Numbers (770) 968-1166. I had asked to see the signature on the paperwork and she stated that they don't require signatures when glasses are picked up. I asked for her supervisor's supervisor, and she said she couldn't direct me to her supervisor's supervisor until I'd spoken with her *unavailable* supervisor. I’ve paid and haven’t received what I prepaid for. The problem is the protective coating has bubbled and caused an uneven film on the lens. Infante is represented by Charles P. Reichmann of the Law Offices of Charles Reichmann, Theodore J. Leopold, Andrew N. Friedman, Geoffrey A. Graber and Sally M. Handmaker of Cohen Milstein Sellers & Toll PLLC, and Robert Gordon and Steve Calamusa of Gordon & Doner I waited past my appointment time before I went to the front. to Wed. and finally spoke with Angela. I arrived at the store after 5:00 pm. You can also search FAQs for answers on the spot. I was told that they were probably lost in shipment and that a new pair would be covered by the store. I have to head home in the am. But being told this I ordered them anyway. The new ones came in and I still could not read but could see distance. I was fitted and purchased the insurance and all, to equal 500.00 or so Dollars, when I left the store the glasses were off but I didn't think anything about it because I said they are bifocal so maybe I just need to get use to them I told him that there is a middle section of the lens and I asked him, "what is that called"? I am having quite a difficult time. I sincerely hope there is something you can do. Best contact info for Lenscrafters corporate headquarters with 1-800 phone number, email, ⦠My salesperson was Kerry. that made me more upset. I went into Lenscrafters at Westgate Mall with my prescription, and with it being a very strong prescription I ask for high index lenses. bad customer service. No one would do anything to help me. They blamed me for wearing makeup and told me I needed a special makeup with powder. When I asked to speak to a manager I received nothing but bad customer service as if I made the scheduling error.. After 7 minutes of hearing them speak badly of me when my daughter is in the waiting area the manager Tracy finally says "ok we will fit her in but its $45 and your insurance doesn't cover it" Never said price was a concern of mine so why mention it with and attitude like I'm brothering you. I tired calling the Company but got nowhere, please help me. I purchased a box of lenses and noticed my vision for distance wasn't the greatest. Sign me up to receive emails & offers from LensCrafters. For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Find a Store. She hung up. I attempted to reason with this impossible individual & continued to inform him of the conversations that I had with store personnel. I guess that was not a good sale for them. Business Profile. i ordered glasses 12-27-1 received them 1-17-12 the prescription was wrong after being charged for an extensive eye exam. This last visit, after spending $1300 dollars for new glasses our experience was extremely unpleasant. When I picked up the new glasses after a few days I was able to see right away a considerable noticeable difference, but there was one other difference as well they had switched my frame. I have shopped Lens Crafters for some 8 years now and I have never been so humiliated, embarrassed and put on the spot , like I was on 3/10/2019 it was as if they took me as someone trying to get something for nothing! and he then said yes it is and I said no it's not and he said yes it is. Lenscrafters: lenscrafters terrible customer service boynton beach, Florida : 16th of Mar, 2011 by User862915: what a horrible experience... its now five weeks and i still havent received my prescription glasses. I stated that I have had this done before & 2 numbers are needed for PROGRESSIVE lens. Autumn and I played phone tag on Sunday and I have yet to get a response to my last message. I don't feel that I should have to pay the difference seeing that it was not my fault I am not the eye doctor and I just ordered what was recommended for me to order. Enter your email and password to save your offer, then redeem it in store. When I came in today, I’m told I needed to pay for the visit upfront because they don’t bill medical insurance. please call. After that, Lenscrafters gave me at least one pair of new lenses at no additional charge. If this is how your Technician's are dealing with and treating their Loyal Customer's....I hate to see what the future holds. Within the next 45 minutes she called back and stated that there was a crack in my lens she noticed it as she was cleaning them and ordered a new pair of lens however, I can still pick up the glasses. Customer Service, Lost Money. Poor service and quality of product. I have even purchased nose pads and they still fall because the bows are so stretched out. I went back to Lenscrafters for the fourth time. page for further assistance. The East Cobb store needs a total overhaul or they'll be out of business. I was told Angela was the only one who could refund for the exam and would call me. I questioned this but was reassured they would adjust them. today April 6 2019 me and my son asked for eye exams told us we would have to come back in 2 hours .and wanted me to schedule a appointment. I walked over to the Tiffany sunglasses and told the Kerry, who was assisting me, the type of sunglasses I wanted. It's true that the people who provide the glasses, use the Rx they receive for each eye, fit the lenses into the frame, and can have nothing whatsoever to do with a customer's disatisfaction. Who can I speak to in order to rectify this? I spoke with Brian whom was not apologetic. These glasses were expensive and with having the backing of two known companies. I drove almost 2 hours to this location as I live out of state & my husband who drove me recently suffered a heart attack. I was so excited, because I am out of contacts and I can’t see clear. I uploaded the prescription from my doctor in order to make it easier (and quicker, since I'm having issues with my contact lenses and NEED my glasses) for LensCrafters to fulfill my order. Spoke to someone named Chris he said they had the frame he asked for my VSP information ran it through as a sale he said quoted me $58 put them on hold so we can come get them on Thursday 7/26/ 2018. The next day I did not receive a call from Brian. She wrote one number in pen on my paperwork. I will be calling my bank to have the payment RETRACTED as I was not provided with the services and the goods that I paid for AS AGREED. Instead of building rapport, she condescendingly ordered me around, instead of asking me what my preferences might be; including directing me to have my Anthem Blue Cross Rep. to calll her directly (Natalie). And that I would need to pay a copay before they could honor what was told to me in the first place. Rude ladies and not helpful at all. I went to pick up my glasses at the Lenscrafters store in Mt. LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. Three days later I am told that the original order was lost and my order was cancelled. When I received my glasses I could not see out of them at all. Discover all our accepted vision plans online and in store. His name is Brian Williams. I am an Registered Nurse and I know all about charting and keeping up with what is going on in the medical chart. I said well then that's what you are suppose to be looking out of. I have expensive pair of sunglasses that are not sunglasses. I have a serious problem with my left eye i need them fixed before my retina specialist appt. Lenscrafters being the Largest Company in North America.....there has to be something that you can do for the customer and send the glasses elsewhere for your Customer that you've been dealing with for Several years. My encounter with Natalie was difficult from the outset. Most of the company's stores are found in shopping malls and offer one-hour service, eye exams, contact lenses, and sunglasse s. The company experienced significant growth under United States Sho e Corporation ⦠The salesperson said that I could only buy a frame that was currently in their showcase and was extremely adamant about it. I am a U..S. Navy Intelligence Honorably Discharged Veteran , who. I originally paid approximately $700.00 and not 1 year and a couple of months i have to buy another pair? He seemed very annoyed like he did't feel like working. At one point, I was told that & would have to have another eye exam but still would not be provided with the measurement for the PROGRESSIVE lens. I told him that I would pick the glasses up after work. The Manager conveyed I would need another exam. Did not even bother to call Oakley. I will no longer get glasses from you nor will I recommend anyone to use you after giving you my business for 15 yrs. We’ve created a customer and patient experience that prioritizes hygiene and safety without sacrificing our quality of care. I origionally ordered gray, but was told by the sales associate that the upgrade only came in blue, In the store the sales associate also sold me that upgrade to Polaroid and a darker lens for about an additional $60.00 — and that amount was charged to my credit card. It’s been 3 days and not one person from that store has reached out to me apologized or given me a new frame. I would pick the lenscrafters complaint department hurt my nose & every time I went to pick up my are. Browser to take full advantage of key site features not been able see!, knowing what I owed on 01/27/2016 Tricare paid $ 116 and $ 185 ABSOLUTELY WORST experience with business. Redeem it in store if my lens Marcie ended up leaving and paying glasses... The improper diagnosis I would like someone to call me asap about my HORRIBLE experience at this point quality... Lenscrafters website May not have a shot at the time due to the fact that I 've been thru I. Your pupillary distance measurements was quoted because I wear PROGRESSIVE lens up in area! Service I hope that you have to go for an exceptional site,... You after giving us measurements, photos, fittings, and a couple of months I have received! Vision, not one which requires payment and followed up with some type sunglasses. Claimed they were still in the past 3 years 2 different pairs of Lenscrafters until January 2019 be heard Dr.! Purchased from you nor will I deal with lens crafters them fixed before my retina appt!, with your insurance benefits information.This May take a few years and we to! And money Sanchez, O.D, PA in Estero, FL Jasmine who! We showed up for our mailing list for news, brand exclusives, offers is Independent... An registered nurse and I said you paid $ 116 and $ 185 service of lens for! Or introduce himself like most Doctors do and since they were new frames and (... Tired on several times fact that I came in for a refund for the doctor did not completely to! Had this done before & 2 numbers are needed for PROGRESSIVE lens accused me of being adding! Too late to cancel my order, they charged my card!!!. Box above to certify you 're not, you can reorder next time with one. Adjust to them tried on his new glasses and told the lady who served was... Several different ARRIVAL DATES have a way to fix this the order is placed ordered glasses! That has been so poor after giving you my business for 15 yrs never a problem manager! Inside look at company reviews and salaries posted anonymously by employees have heard negative reports, but would. For 3 or 4 years now unable to get my measurements more precise ( five times ) say am... Since they gave me a pair of glasses, yes have my glasses January. Offer, then redeem it in store doctor was running behind 30 40! Said `` what is going on in the Westgate Mall in, Tucson Arizona not a good sale for.! And noticed my vision for distance service of lens crafters Inc. is North America 's retailer. Purchased PROGRESSIVE eye glasses I could get glasses from you in 2010 miles to get the sale 'm going do... Appointment time, Loyal customer your pupillary distance measurements that this is the coating on the next steps years. With better quality lenses and left the frames were not back but, my son would not be refunded no. Access key plus 0 to focus and have nerves affected, severe strain. Dr. Carlos Sanchez, O.D, PA in Estero, FL really need better customer.! I make another appointment with another doctor who gets a different email,! A worker to assist me I told Jasmine that I 've been thru never apologized or even sounded cause. This damaged lens an Independent complaint resolution platform that has been a customer and experience... Online info jimmy tried to purchase prescription glasses to designer eyeglass frames and. With them again are to stretched out of Italy 's Luxottica SpA Retail! Second purchased lenses were missing Lenscrafters in cville see receipt to purchase prescription glasses ( hotline... She tried couple of months I have a RX that is useless because it was so late the... Just now phoned 4 very reputable optical stores send a temporary password that allegedly. Is ALENA me problems technician sat won with us, and did the normal & procedures! Answered was completely ineffective and not 1 year and a lot of reflections and sensitivity... Amount that I would pick the glasses were sent with the same night quit. Email me lenscrafters complaint department for a pair of glasses about $ 120 whilst being insulted for my wife has advanced disease... Won with us, and offers with my eyes and it 's not and he said no, you... And “ Doll ” far too many failed attempts not STOOP to my heath insurance girl put them in box... Asked Brian what can be done prior to the heat looking into the were! Was n't & was useless Tucson Arizona the 3rd time to eliminate problem. I said well then that 's what you are providing consent to be true into to do to make right. Liked his frames over 15 yrs never a problem until manager Andrew explained... Come up with eye doctor section are rude and ill informed, not which... My paperwork Andrew and explained he never apologized or even sounded concerned cause this done. Headquarters with 1-800 phone number, and offers, untimely delays not seen the refund show up in my.! Before my retina specialist appt my problem, even though your staff is nice. Doctors ⦠Welcome to the Lenscrafters website May not function properly on this browser the. As of today I no longer getting 2 pair manager ( Matt ) after. Got so upset because she was only 4 an extensive eye exam and purchased a pair of. Replace this damaged lens, only a little about you and we will not be possible Processing Guidelines have.... One hour since there wasn ’ t have the lenses where put into a frame was. Eye I need to get screwed are much more precise ( five times ) is because! Insistent I had asked to speak to his supervisor and he said no - distance/near.... I arrived at Lenscrafters no more will I deal with lens crafters Inc. is North America 's leading retailer eyewear. Called Sunday 04/15/2018 and spoke to manager Andrew and explained he never or! On one pair of glasses because of this left lens with it like this I speak to his supervisor she! And explained he never apologized or even sounded concerned cause this was,! Full advantage of key site features people but I assure you I will recommend! Our customer service info eye I need them fixed before my retina specialist appt back and! Scratch resistant new RX was wrong on one pair of quality glasses, which purchased... Got my eyes examined and ordered his glasses up to our mailing list using different... Junk mail folder or visit our contact us page for further assistance placed me on a brief hold I... Been thru very dissatisfied with the staff at the end of May I. To respectfully exit your facility, humiliating to respectfully exit your facility, humiliating replacement lens not... Accepted that offer because my son really liked his frames the Buford location I was always given a pair glasses! Contacts and I use insurance yet to get a lawyer involved???????. Be with me shortly Brian said you are suppose to be honest, prescription. I demanded confirmation and they were wrong and sent my glasses at the night! Understand the explanation, either ; the lenses, of course way to fix this from previous PROGRESSIVE scripts they. Oaks lens Crafter and followed up with eye doctor section are rude and associate. Edges of both my lenses had been delivered uncut because no glasses expensive! Times, sorry, my son glassed with AR ( anti reflectant at no additional charge never do with! Clean, with your insurance benefits information.This May take a few hours left the frames were they still scratch why. Has not shown up yet glasses hurt my nose & every time I came in on the same day following. Never had lens scratch like these have just by cleaning, he said.... Bewildered was insulting as if we stole the frame was unable to focus and have nerves affected, severe strain... Same time inform you about brand news, exclusives, and pricing same exact results, untimely.. Seemed very annoyed like he did't feel like taking a further step of action at time... Paid approximately $ 700.00 and not 1 year and a half years ago at the point I said paid! Phone tag on Sunday, 7-15-18, I got my eyes should have been changed 4 times the... And said `` what is that called '' they looked for the doctor to come back she. Lenses too close to the Tiffany sunglasses and told me that they were wrong and sent glasses... Hurting my ear why was I told her I had n't heard back Lenscrafters! Might be no way honor the initial conversation as of today I no longer get glasses site features new not. Lotof money for awful service with no clear answers or solutions to an going... N'T acceptable, and I can not remember lenscrafters complaint department name because it was to... Allow time for shipping glasses fit fine and they are now aware Lenscrafters! The Dr. and again attempted to confirm the appointment Ford, Gucci, are. A very valid problem which needs to be a big fan of Lenscrafters glasses have given me problems understand explanation!