Check out some of the exciting new changes below: Network status page overview (satellite view), Predictive address search and GPS integration makes it’s easy to find out if there’s an issue with a mobile tower near you. You submit your info and then nothing. Fortunately there are other websites that can provide at least the location of existing towers, but also, future tower locations and the type of tower when applications are submitted, such as https://www.rfnsa.com.au/?first=1%C2%A0 . Network status updates help explain what's going on near you as we build or maintain our network. @mrtomhartney Good morning fellow sufferers - welcome to your daily #Optus outage. Optus outage continues: Netflix down, telco admits 'overseas services' affected. Rest assured this has been passed on to the relevant teams for future improvements.In relation to specific site/tower plans, it's best to direct your enquiry to Optus Community Enquiries email as they be able to provide further information.Unfortunately at this stage, there isn't an option to view for upcoming works on the Coverage Map however planned maintenance and upgrades will be shown on the Network Status Page after entering your address in there.If there are works happening in your area and you're wanting to know an estimated date & time of completion, you can always get in touch with our Tech Support team via Messaging in the My Optus App and they'll be able to share these details with you after taking a closer look. Yes and Optus has constant outages and upgrades every month or two which just make it even worse. Optus says services have been restored after a prolonged outage. So how would one now go find the best direction to point their antenna (dont point me to the app for 5g as it thinks I have 5g on a tower that definitely does not have it live - and also does not apply to 3/4g - will have to use ACMA for now on). Want stay up to date with latest tech news, products and service updates from the Optus?Register for Yes Crowd. Hotham Heights 3741 - This NEW tower https://www.rfnsa.com.au/3741004 Has been planned since 2016 in - fact. I have used the new outage page and my B818 will primarily connect to the tower in Croydon Park NSW, but it will sometimes connect to the tower in Enfield or the tower in Ashbury. Controleer de huidige status en een kaart met de storingen. If you've already registered, sign in. Outage website downdetector.com.au shows several hotspots of outages across Australia, with comments still flooding in at the time of writing this article. However, with no dates/information about planned upgrades and works in progress it's pathetic. So now we cannot see planned tower outages or tower locations with this so called improved map tool? You can visit our service & network status page to check for any known outages or service disruptions to our Mobile, Broadband and Fixed Phone networks in your local area. At least I was reimbursed for two weeks loss of services after I phoned Optus which covered the cost of switching to Telstra for a fortnight. Credit: AAP / GETTY. However, I run my business from home and not being forewarned by Optus that the outage was coming caused numerous issues until alternate services were installed. @Fred_Stanwell, Your down in great place of NSW. So I'm in the middle of yet another upgrade that is up to the 2nd week. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Nothing big, but just another change, but it was easier to type in a 4 number postcode, then either a long suburb name or address. Have you looked at the RFNSA link in my earlier post, as it shows existing tower locations and proposed tower locations. ... We will update this site periodically so please check back from time to time. have done all the usual checks with no improvement. Living at Stanwell Park 2508 sees only one Optus tower where I live and my mobile phone + internet and mobile broadband are totally dependent upon it. Check our network outage graph for keeping eye whether any Optus services are down and not working. Please find below statement regarding the Optus major network outage on Wednesday 22 and Thursday 23 May 2019. Learn more. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Since my post on 23/8/20 about the towers not showing. Because I'm happy to start submitting some! In theory it looks more accurate in practice its the same data as before. I only discovered this by all of a sudden having no mobile phone and no mobile broadband. I would also recommend you to click on Report an issue in regards to your fault as this will report directly to our network team for review. You have taken away the ability of the user to determine if an individual or multiple tower(s) has a problem or where a tower is located in relation to the user. Last time took Optus three weeks to admit that the tower had a faulty B40 and this was by accident by the support person saying that other people had raised similar faults for the tower. @petergdownloadI do not trust the myapp to work correctly. Check out the link for the RFNSA website, and you will be able to keep a check on the progress and who the proposed towers belong to in your area as their status changes. Please don't call "support numbers" posted below — most probably it's a scam. Frustrations? Being notified of planned outages would be a huge plus. If the site is UP for us but you however cannot access it, try one of our following solutions: 1. b) How can I check for upcoming works on the COVERAGE MAP ? We’ve refreshed the look, feel and functionality of our Network Status page. The outages are now in their second day after users began noticing issues with the network at around 12:30pm yesterday. Its good to see Optus working to improve its interfaces though. Is Optus.com.au Down for just me or everyone else? A GPS button is nice, "Switch to Satellite View to check for obstructions". No wonder more than one million people choose Optus as their provider — any user can find an optimal plan perfectly meeting their needs and demands. Does it allow us to report faults with your service staff? An Optus spokesperson said (update at 3.30pm): Optus is continuing to test and monitor performance following an overnight issue that affected some customer access to some international internet, streaming and gaming services. Find awesome value home internet, home phone & TV entertainment packages at Optus. "If we haven’t received a report of an issue in your area, we’ll give you the option to submit network feedback". As such Optus shot them selfs in the foot. In other words, you either put in your Suburb or your address. I have checked your area to confirm the tower at Croydon Park NSW and Ashbury NSW both are online. This new, diminished support feature doesn’t enable notices regarding work in progress, despite me being logged in and your blog showing progress notices should be available. Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. Talk about going back to the dark ages of 1980-90's with the new network status maps. So there is no dates. I have suffered terrible speed from your network for days, which becomes unusable at night and slow during the day. With no outages, a message displays saying "We haven't had any reported issues within this area". A tower near me was upgraded to 5G about 2 months ago and was not working properly for nearly 3 weeks. The test will be if Optus follow through with the information and requests instead of say the spam reporting where customers endlessly submit reports and the same spam just keeps arriving. To fix this, clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. It gives no information about when problems are likely to be fixed. In your Whole are the Results however fascinating and I think, the Result will also be used for you very much satisfying be. In my case are all three towers stuffed or just the Croydon park tower and the other two okay? When a fault is not known/identified yet, this feedback can now be submitted by users directly via the status page. Tell me more . The current page indicates that everything is okay in the area, but your response does not match that as my B818 sometimes connects to Enfield and as such the smarts behind the page are dumb as they do not take into consideration topography , frequency propagation and objects in the way that stop variopus mobile frequencies. Let us know what you think about the new changes in the comment section below. The contents of all modern sites and apps today are usually cached. Optus outage chart Stay up to date Be the first to know the next time Optus goes down. @OTRDownUnder7 @Optus Whats the point, I'm used to frequent night time outages from Optus that can range from 10 minutes to 2 hours, I used to call, and always no explanation, despite neighbours also experiencing the same issues, only those on Optus though. Optus has become too large and is just hiding more and more information from us in an effort to make things "simple". Even though I had raised a few issues and a complaint I never got any response from Optus that the tower was fixed. Share them with other site visitors: Unable to display this content to due missing consent. Also the network status page only shows upgrade / planned work once the work has commenced. I understand network upgrades but they don't go about it the smartest way. Here are some tips to help you stay connected if your service is disrupted due to planned works or network outages. Ultimately it all sounds like steps in the right direction. Now that the coloured tower icons have gone from the status page, it is far more difficult to find out what is actually happening to what particular tower. Streaming services, including Netflix, have been affected by the outage. Following a string of customer complaints, Optus is reportedly assessing the potential network outage that is impacting voice calls of mobile users … I have seen a few posts where Optus support have had to lookup tower info on some internal system as the info given in the response to people include details that were available in the old version, but not the new one. You must be a registered user to add a comment. Check current status and outage map. Given today’s extreme weather conditions, Optus is working to restore services as a priority. Now Optus is hiding the towers you are just giving a generic message. The ability for our users to disagree with our network status was not there before - this is what’s new. Check our network outage graph for keeping eye whether any Optus services are down and not working. The issue is how well it works in practice. Ours has been down for quite a while and we’ve done all the usual fixes for no result. At the moment there is no planned upgrade for the HOTHAM HEIGHTS VIC 3741 tower scheduled. The problem is its always been a black hole. The only good part about that is that it will be easier to get credits on my account as an outage will show as impacting a larger area. Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. 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