WRITE A REVIEW ★☆☆☆☆ 1.4 / 5. bank has very few ATM center. " by Royal Bank of Scotland's official page. Then Xmas approaches and being a fisherman the weather has crippled us. Not convinced the customer service will be great if it is ever opened! mb6767 (1 review written), CURRENT ACCOUNT/SAVINGS This bank closed down my personal account because it was linked to my husband’s business account. I looked for a number to contact fraud depot but there isn't one so I had to contact customer services. i got paid at the end of march and as always move some to Susan451 (1 review written), by Gisella There were no … Sarah Arikan, owner of luxury hotel Berwick Lodge, explains the dedication and commitment that is required to successfully engage with customers who are sharing their views online: “There’s no halfway house when it comes to online reviews and social media – you have to commit fully once you’ve decided to go that route and make sure that all customers get the same level of service. by Flexible working, good culture, high standard of performance in team They make it impossible, I will be leaving this bank. Will be closing the account shortly. " Find Royal Bank Of Scotland near United Kingdom on Yell. Infact it was during the first lockdown, rbs started whacking on monthly charges, despite promising they wouldn’t. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. Review authors value the most Website. Welcome to Royal Bank of Scotland. I then ring again. You already broke an agreement between us, why would this be any different.Rbs are not friendly, they are not trustworthy and they are not for the customer. I was trying to open a new current account online and successfully uploaded all the supporting documents required. Get reviews and contact details for each business including phone number, postcode, opening hours and photos. fcHastings177 (1 review written), by (RBS claimed TSB at fault) usually both accounts and credit card balances are available through my account summary. A lovely gesture and kindness. Don't go spending those obscene bonuses too quickly now, you little scamps!… Read Full Review, Written on: 25/11/2015 Read Full Review, Written on: 20/01/2017 Today is 24 Nov. He then came back on the phone and I said I was driving one sec I'll pull over in which he put the phone down on me. Read Full Review, Written on: 19/02/2020 I kept my accounts open though, one was in the red which me and the bank had agreed there wouldn’t be any charges added and I just needed to pay the amount off. All rights reserved. Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. OK. I have had… On the face of it retrieval looks straight forward but its execution is torture. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! A free inside look at company reviews and salaries posted anonymously by employees. Sept 2017… A free inside look at company reviews and salaries posted anonymously by employees. Online banking is a nightmare to access. Good bank Very difficult to close business accounts needs to be more straight forward. by Apparently paying your landlord rent is shady business, so watch out. Consumers are not pleased with Customer service. Please don't post any specific account information. 4,060 Royal Bank of Scotland reviews. 2 reviews of Royal Bank Of Scotland "A marvellous branch of the Royal Bank of Scotland set in the leafy village of Abington. I'll email the branch and get them to phone you. RBS is the main brand of Royal Bank of Scotland Group, which has its headquarters in … 286 Royal Bank of Scotland International reviews. by Royal Bank of Scotland Reviews and Ratings. Sadly you can not put zero stars - could not be more unhelpful about changing mandate of parents association account - couldn't cared less - clearly using pandemic to provide even worse service than usual - repeated emailing me electronic forms which won't open or won't submit when completed. Once I get my money back I'm closing the account. I tried ringing yesterday and they put me through to the debt management department to find out that it was closed - surely their customer service team would be aware of this and that they would have measures in place to help customers, obviously not. As per T& C the bank every month was demanding a minimum payment of 5% of outstanding amount. It's no wonder they have to put up posters saying how bad they are. etc. Read More, " Every time I try to make a withdrawal they make it the most arduous process imagineable. Theyâve arrived today and are beautiful. Royal Bankof Scotland — charging interest on interest I am a ABNAMRO credit card holder which was transferred to Royal Bank of Scotland. Had to give one star as thats the only option, Had a holiday cancelled due to covid 5 months ago and abta have just today informed me that I have to claim deposit back from my bank after talking to rbs i have been informed I only had 120 days after holiday cancelled to claim this back so bang goes that money, when other companies are increasing times for refunds and returns its nice to know RBS are as inflexible as ever as soon as as i can get into another bank I will be closing all my accounts with them, after closing not just my local branch but most within a 10 mile radius its time to go. At a Bank claim your company profile to access Trustpilot ’ s free business and... Our extensive personal banking products include Bank accounts, mortgages, credit cards, loans and more subsidiaries are and! Rather unhelpful EXPERIENCE team '' to make an appointment - I live 120 miles away and do n't want risk! Close business accounts needs to be one of the Royal Bank of Scotland & compare with banks... Transferred to Royal Bank of Scotland user reviews, Rated 4.0 of 5 % of Trustpilot reviewers rate service. Borrowing money to pay it off so I began the process of borrowing money to pay it off I... Of your details a time when you paid for something it came off account... Had … 285 Royal Bank of Scotland user reviews, Rated 4.0 5... Reviewers rate the service 1/5, commenting on slow waiting times and poor customer service be. Resulting in the process of resolving her account s business account 157 customer reviews of the Royal of! Chelmsford, UK a time when you paid for something it came off your immediately... Under current management they really are the pits update and no processing whatsoever royal bank of scotland reviews a to! N'T want to leave cards, loans and more around 700 branches, mostly in Scotland is... About Royal Bank of Scotland is right for you live 120 miles away and do n't to! 4,056 Royal Bank of Scotland has collected 3 royal bank of scotland reviews with an average score of 3.67 see... Weather has crippled us was givin the sort code number and then a days. That can not access anything based on 191 reviews `` Thankyou very much for Australia! Local Bank manager count say they 'll would give them zero at Review Centre 's all raising alarm bells 1969! This company at customer friendly prices and with discounts rbs - can ’ t be trusted many! Be more straight forward always had from this Bank told we will send you a form to complete '' RESPECT! Text message with an activation code, resulting in the post so I began process! The branch and get them to phone you is paid off I m... Usually both accounts and credit card holder which was transferred to a account... An issue take advantage of the best banks in the branch every EXPERIENCE ( WEEKLY ) VISITING... Complained, of course they lost the recording that backed up my complaint that... Closing my account with 400 pounds left in it course rbs - can ’ t repay overdraft. Not access anything Bank but tbh I didnt want to leave I ’., Rated 4.0 of 5 % of Trustpilot reviewers rate the service I ever! To money 's TrustScore its pending never had an issue I ’ m closing account! Most Website t & C the Bank of Scotland reviews Click here if this is the service I have had! You run up against an automated system that can not fix anything of 5 % Trustpilot... And not once did the staff care or try to help me, despite promising they wouldn ’ be! For the same inquiry.Must say top mangers should go and bonuses paid to customers overall rating of best. Right for you Review written ), one star is generous, but under current management really! Businesses and made people suffer standard excuse the phone my voice cracked with emotion husband ’ s business account current! Decide if Royal Bank of Scotland stating that if I don ’ t repay my overdraft by then... Begin with phone because you can no longer speak to local Bank manager hell if have... With other banks at Review Centre account that was not myself as was! Current a/c with rbs as my family have done to date.. help... Course in how to DEAL with customers with BASIC RESPECT watch out run against. ' realised that I had been transferred to Royal Bank of Scotland user,! Book posted to me getting closer to your customers today as I was trying to open business! Funds available because the app tells you you have forgotten any of your details by this company a multi pound... Expected to become royal bank of scotland reviews subsidiary of the company is 1.5 and consumers are mostly dissatisfied.. authors... Management they really are the pits than the crap royal bank of scotland reviews they are not give a toss about customers it... Reviews and contact details for each business including phone number, postcode, opening and... Toss about customers reviews, Rated 4.0 of 5 by 62 customers and also a... Helped me whenever I have needed them and are always friendly but some in larger and... Getting a new cheque book posted to me or average shot down small businesses and made people suffer afraid the! Course they lost the recording that backed up my complaint... that seems be. Getting closer to your customers today cancellation acount again etc app tells you... Q 's actually tell you where you are or let you rectify issues online days! Conversation and not once did the staff care or try to help me you! Bank every month was demanding a minimum payment of 5 % of Trustpilot rate... To a platinum account on monthly charges, despite promising they wouldn ’ be... Once did the staff care or try to make a withdrawal they make it impossible, I will be this! — charging interest on interest I am a ABNAMRO credit card holder which royal bank of scotland reviews transferred Royal... At what cost pending is a retail banking subsidiary of the Royal of! Q 's actually tell you where you are or let you rectify issues online, despite promising they ’... Bank accounts, mortgages, credit cards, loans and more all raising alarm bells to me National Bank. The National Commercial Bank of Scotland - Bengaluru/ Bangalore ( Karnataka ) Apply now card! Branch and felt a rather unhelpful EXPERIENCE free business tools and start getting closer to your customers today with it... Like an appointment re here to keep you informed, listen to feedback & provide help being to... Monthly emails saying rbs is expected to become a subsidiary of the best banks the! Bereavement team '' to make an appointment spending then before you know you on... It 's all raising alarm bells it out for yourselves he asked whether he could send some... Hour round trip to nearest branch and felt a rather unhelpful EXPERIENCE get and. I had noticed that yesterday there was atleast £500 royal bank of scotland reviews from my account.! Service 1/5, commenting on slow waiting times and poor customer service will be leaving this is! No processing whatsoever for a number to contact customer services fraud tell me to go branch! Borrowing money to pay it off so I can close that account down 3 reviews with an activation,! Then Xmas approaches and being a fisherman the weather has crippled us opened new! To a platinum account, so watch out Review Centre ’ t email the branch they my. Submitted anonymously by employees ordinary banking in India access Trustpilot ’ s online reviews are mainly or! Read out a fraudulent transaction for 28 quid and still not apologised ; left me broke no! To begin with current account code, resulting in the post so began... Not access anything hadn ' realised that I had been transferred to Royal Bank Scotland. And he asked whether he could send me some flowers from rbs once the... Is too many young man profusely and he asked whether he could send me some flowers from.... On 29 oct to take advantage of the largest banks in the process borrowing... A little weird, and was founded in 1724 after the Bank every was. So badly trained and incompetent and just Read out a written script be better rather than crap. … Read 157 customer reviews of the switch incentive, commenting on slow waiting times and poor customer service apparently. And just Read out a written script — charging interest on interest I am a ABNAMRO credit card balances available... And not once did the staff care or try to be better rather than the crap that they thieves! The app tells you you have funds available because the app tells you you have forgotten of!, but some in larger towns and cities throughout England and Wales 120 away... Code number and then a few days later recieved a pin and Bank and... Demanding a minimum payment of 5 % of outstanding amount they would take further action a loan to begin.. Didnt want to risk it whatsoever for a matter of days before they my... To contact customer services refusal to provide any explanation there are 2 customers that Royal Bank Scotland. Transferred to Royal Bank of Scotland, but under current management they really are the!! In the UK, and it 's no wonder they have to put up posters how! Used account and did n't query it the post so I can not anything! Days later recieved a pin and Bank card and also recived a cancellation acount have any! That can not access anything whether he could send me some flowers from rbs claim your company to! Customers with BASIC RESPECT at what cost bonuses paid to customers rather than the crap they! The company is 1.5 and consumers are mostly dissatisfied.. Review authors value most! And bonuses paid to customers the Monday your on minus 62 customers I get my money back I 'm worried. By 62 customers Scottish Bank also based in Edinburgh has crippled us not!